Payout Without Delay

Why Does Rabona Casino Ask for KYC Papers?

Licence rules require every player to be verified, so Rabona Casino checks your identity once and aims to finish within 38 hours.

Verify My Account

Rabona Casino LLC holds licence ALSI-771664 issued by the Anjouan Offshore Finance Authority, independently audited by SIQ, eCOGRA, and Gaming Laboratories International.

Six Lines Only

The Check in Six Lines

Open this table the moment a payout sits pending and you want the essentials without reading everything.

Checked by

Rabona Casino LLC

Licence

Anjouan Offshore Finance Authority, ALSI-771664

Time needed

38 hours

Latest point

First withdrawal

Questions go to

[email protected]

Age checked

18+

Step Guide

Right Order, No Retakes

Most players fear a blurry photo sending them back to the start, and this order prevents it.

Where the Buttons Sit

From your logged-in account, open the profile menu and find the verification area; the upload buttons sit right there.

Daylight Beats Night Light

Send the photo ID page with all four corners visible and no glare; a phone camera in daylight beats a scanner at night.

When the Card Photo Fails

Photograph the card you used, front side only, and mask the middle digits; the name and the last four must stay readable.

Keep the Files Handy

Watch your inbox and the verification email address for updates, and keep the files handy in case one shot needs a retake.

Four Papers

Match Each Paper to Its Purpose

Rabona Casino keeps the list short on purpose: three papers, plus a selfie only if the team asks.

Photo ID

ConfirmsWho you are

Must showFull name, face, date of birth

Proof of address

ConfirmsWhere you live

Must showName, address, recent date

Payment card image

ConfirmsThe card you paid with

Must showCardholder name, last four digits

Paperwork Rejections and Their Quick Fixes

Look at the Expiry First. A licence or passport past its expiry date proves nothing about who you are today, so the reviewer cannot accept it. Photograph the current document, not the old copy Check the expiry date before you snap

You Get a Clean Result. Trimming the frame or brushing out a glare tells the reviewer the file was altered, and altered files are refused outright. Shoot the whole document with all four corners Upload the untouched original photo

Right in the Middle of Withdrawing. A different surname or date of birth between the paper and the account suggests someone else is behind the login. Compare every field with your profile first Ask support to correct a typo before resending

Routine Questions, Not Accusations

Our licence from the Anjouan Offshore Finance Authority, number ALSI-771664, obliges Rabona Casino LLC to know where deposits originate. Treat the request as routine paperwork under anti-money-laundering rules, not as a suggestion that you have done anything wrong.

Send whichever of these fits how you fund the account.

Recent payslips from your employer
Bank statements showing salary credits
Tax return or income summary
Sale contract for a property
Pension or annuity award letter

Four Trigger Points

Before Your Money Leaves, the Ask Arrives

Reading this leaves you able to predict each request and have the papers ready before it lands.

Expect the Request Here

A deposit or withdrawal far above your usual pattern gets flagged by monitoring, so the reviewer asks for photo ID and proof of address.

Proof You Meet 18+

Australian players must be 18 or older, so the reviewer opens with a photo ID that carries your date of birth.

Money Moves After Papers

Licence terms require a verified account at the latest before the first payout, so photo ID, address paper and a card image are requested.

New Route, New Paperwork

A fresh card, wallet or bank route needs matching in your name, so the reviewer asks for an image of that method and a statement.

Done and Sorted

Straight Answers on the Paperwork

Reach for this the moment a document stalls, a withdrawal sits on hold, or a surname changed.

A document got refused, so what should I send next time?+

Send the same paper again, this time sharp and uncropped, with all four corners showing. Rabona Casino tells you in the message which detail failed, so fix that one thing instead of shipping five new files. [email protected] takes a replacement any hour of the day.

My name changed since I joined, will that hold up the check?+

It will, until the two names on file agree. Post the marriage or deed poll certificate alongside the photo ID, so the old name and the new one sit in one trail. Email [email protected] and the account gets updated once the pair reads cleanly.

Can I play and deposit before the identity check happens?+

Not freely, because the licence ties verification to every player at the latest before the first withdrawal. Rabona Casino could also call for the papers at sign-up or right after the first deposit, so having them ready beats waiting. Tuck the three files where you can find them fast.

How long does the identity check actually take?+

Allow around 38 hours from the moment a complete set lands with the team. Files that are blurry or half-covered reset that clock, which is the usual reason a wait drags on. A single tidy set sent to [email protected] clears in one go.

Will I have to send the same documents all over again?+

Rarely, unless something drifts. An expired card, a new address or a fresh surname means the old papers no longer match, and a new set settles it. Where the licence demands a closer look later, the team asks you plainly rather than quietly freezing the account.